Professional and Trusted Removalists Brisbane

Pot plants are considered fragile items in terms of moving, as they are susceptible to damage in transit and take up significant space in a truck, as they cannot be stacked. Too many pot plants can impact the space needed to fit in your other items.

You may want to make your own arrangement for pot plants or ensure the office knows if you have a large amount of plants, so we can work with you to make their transportation a smooth process.

Please, for the safety of our staff, also ensure there are no infestations of insects on your plants. We will not move plants when there is an obvious risk to our staff of sting or scratch.

Pool tables and pianos require specialist Heavy Lift Crews. Please make sure the office is informed if you have a pool table or a piano as part of your move.

Within some limits, we are happy to complete moves that include these items; we do not move pool tables or pianos as stand-alone jobs. We also only move these items from lowset to lowset locations. Our capacity to move these items up or down stairs is limited to not more than three steps.

Depending on the circumstances, a cancellation fee equivalent to a 2-hour charge for the crew assigned may be invoiced to you if you cancel with less than two business days' notice.

Unless other arrangements have been made prior to the move, payment for all jobs is due upon completion. All trucks carry Eftpos machines for your convenience. Payment can also be made with cash or via bank transfer before we leave the site.

Yes, you can purchase boxes from our office, which is located at 20A/1029 Manly Road, Tingalpa. Boxes start from $4.50 for new boxes.

If you are picking up boxes in person, call ahead of the collection so that we are able to get your order ready for you and to check we have stock at the time of your purchase.

We also sell other packing supplies like bubble wrap, paper and tape to make it a one-stop shop for your packing needs.

If you are planning on asking for an on-site appraisal, we are happy to bring your box order with us when we come out to assess your property.

We are restricted by law from carrying any items deemed to be “dangerous goods”. Examples of dangerous goods include, but are not limited to:

Explosives, flammable liquids, corrosive substances, toxic and infectious substances, radioactive material, fireworks, flammable gas or liquid lighter refills, matches, ammunition, bleach, aerosols.

Additionally, we reserve the right not to carry paint due to the risk of spillage and permanent damage to our trucks. Also, we reserve the right not to carry insect-infested plants or other infested items.

Removalist busy season is generally November to February; during this period, it is advised that you book with a minimum of 3 weeks’ notice. For the quieter times of the year, you can generally secure a booking about 1 to 2 weeks in advance.

Our business has been built on trust for almost three decades. As such, we generally do not ask for deposits, as very few people cancel on us after making a booking. Some long-distance jobs may be an exception to this rule. We’re happy to discuss this with you in a call, in person, or via your preferred mode of written communication.

Yes, we have a pre-packing service available. This is generally done a day or so before your move, depending on the number of items to be pre-packed.

Use the following link, which will take you to our pre-packing pricing and information page: https://scottysthemovers.com.au/services/pre-packing/

Any damages must be noted, photographed, and submitted on the day of your move. It is then the responsibility of the customer to contact our office within 10 days to discuss a fair and reasonable resolution.

We do not cover damage to items in boxes that were packed by you when no mishandling has occurred. We will accept claims for damages to items prepacked by us for up to 48 hours after your move is completed.

Any such damage must be reported via telephone to 1300 669 409 during our trading hours or via email to sales@scottysthemovers.com.au. Further, where such damage is discovered, the broken goods are to be left as found, and no further unpacking of the relevant container is to occur without our approval, as we reserve the right to inspect the damage in the relevant container.

For a full disclosure of what is and isn’t covered and how we calculate monetary compensation, please see our terms and conditions located here: https://scottysthemovers.com.au/terms-and-conditions/

We generally have a minimum two-hour charge, after which we charge in 15-minute increments. Jobs may be charged Depot to Depot, or Door to Door, with a callout fee, according to the arrangements made during the booking.

When packing your home for moving, it is best to pack the non-essential items that you are less likely to need first. Make sure your boxes containing keepsakes and breakable items are labelled “FRAGILE”.

Marking your boxes with the room they are intended for at your new home is always preferred, as it makes it easier for removalists when unloading. If the thought of packing up to move feels overwhelming, give us a call, and we can do the complete pre-pack for you.

The quote price includes the Truck, the staff required for your job, GST, Transit insurance and the equipment we need to complete your move.

We are happy to provide no obligation onsite inspections and fixed price quotes for commercial moves and larger residential moves (3 bedroom or larger). Hourly rate bookings can be made without inspection, and we will be able to give you an estimate of what to expect in our phone conversation with you.

The business was launched in February of 2001 and is still owned by the founder. As such, we are one of the longest-standing, still operating Furniture Removalist businesses in Brisbane. Our staff are carefully selected and trained to provide you with a premium moving service.